What to expect when returning to The Lyceum

We are delighted to be reopening for performances this Christmas, and we have spent the past few months working hard on ensuring we have the appropriate safety measures in place to make coming back to The Lyceum as enjoyable as possible for our guests, our staff and our performers. This page will provide you with more information on what to expect when returning to the theatre for our new shows.  

Please keep in mind that the situation is changing regularly, so make sure to check back here before your visit and get the most up-to-date information.  

Last updated: 8 October 2020 

 

What we’re doing to keep you safe:  

 

 

What you can do to help us: 

FAQs 

How will you maintain social distancing in the venue? 

We have re-configured our auditorium such that the stage has been built out across the entirety of the stalls. The new, expanded stage allows for socially distanced cabaret seating across the stalls, where bubbles will be sat at tables. We will also allow bubbles to book into distanced sections of our upper and grand circle areas, all of which have separate entry and exit routes. We will be implementing a one-way system in each section, with staff on hand to direct guests to their seats. 

Do I need to wear a face covering?  

In line with the latest government guidelines, we ask all guests to wear a mask or face covering for the duration of their visit to the theatre, including during the performance. Masks may be removed if eating or drinking. All theatre staff will also be wearing masks and the box office has a clear screen to protect customers and staff. 

We understand and support anybody who is unable to wear a mask due to physical, mental or hidden disability. 

Is it possible to buy a walk-up ticket? / Can I pay with cash at the theatre? 

At present, all tickets must be booked online in advance of the show. / Where possible we ask that customers book online in advance or pay with contactless payment. However, our box office will be open and cash will be accepted where other options are not available. 

What if I am concerned about another visitor’s behaviour? 

If you are concerned about someone’s behaviour during your visit, please speak to one of our staff members, who will be on hand around the venue to give assistance and deal with any queries. They will look into the situation for you and take action if necessary. All our staff will be receiving training prior to reopening in how to handle such situations. 

Please be aware that not everyone is able to wear a mask or face coverings, for reasons that may not be apparent or obvious. We ask visitors to respect each other and act with kindness and empathy.  

Are you using a Test and Trace system?  

Yes – the Test and Trace system is an important way for all organisations to safeguard against the impact of the pandemic. Most of the information we need is already collected with your booking, however please make sure that you do include your phone number in the booking process. This is mandatory for all visitors, and the information will be shared with NHS Test and Trace in a GDPR compliant manner.  

How far in advance of the show should I arrive? 

We will be allowing visitors with tickets into the auditorium one hour before the show commences to allow plenty of time to find your seat and avoid queues or multiples parties entering at once.  

Can I get a refund if I don’t attend?  

If you or a member of your party are unwell, begin to show symptoms or are advised to self-isolate and cannot attend the show, your tickets will be exchanged for the online event, with the price difference refunded, or for another event in the future, or you will be given a credit voucher.  

Can I get a refund if the government guidelines change and the event gets cancelled? 

In the event where the government advises that live events, even with social distancing in place, cannot take place, we will offer a refund to all ticketholders.  

Can I sit with someone from a different household? 

As per current Scottish Government guidelines, you are able to be in a group of a maximum of 6 people from 2 households in public indoor spaces. If this guidance changes, our policy will also change in line with this. 

Is the bar open?  

We are making plans to open our bar in a secure manner during our performances. We will update this information page and email customers when these plans are completed. 

With social distancing in place, have you had to reduce the number of performers?  

For our Lyceum Christmas Tales shows, we will only be having one performer on stage. We have not yet planned or casted any more live shows.  

Are the toilets open? 

Yes, all our toilets will be open. We will have some cubicles closed to help with social distancing, and we ask that you also pay attention to signage to help you maintain a safe distance from other visitors.  

Will the cloakroom be open?  

No, our cloakroom will be closed to keep staff and visitors safe.