Job Description

We are looking for someone to lead the Front of House team by example to ensure the highest standards of Customer Care are maintained at all times. To ensure the accurate recording and reporting of FOH income, and to oversee the running of all Company and Licensing regulations to ensure the safety and care of all customers and staff.

When submitting your application please send us an updated CV as well as a covering letter setting out how your skills and experience meet the person specification.

Please note that if you don’t feel you fit the essential criteria of the role but would still like to apply, we encourage you to do so with further information about why you’re a great fit. If you would like to apply through an alternative means, such as video or audio file, you’re welcome to
do so.

To discuss the roles and interview process further, please contact us at jobs@lyceum.org.uk.

The closing date for applications is Friday 24 October.
Interviews will be held on Thursday 30 and Friday 31 October.

Job Description

To be responsible for ensuring the highest standards of customer service, presentation, and cleanliness.

Supervision of FOH Assistants across bars and ushering positions for an average of three to four performances per week during show weeks.

Leading and incentivising the team to be confident and capable in promoting sales to maximise on commercial revenue opportunities for the Trading Company.

Reconcile the day’s takings from bars and shop, including managing all cash takings and accurately reporting on & recording all revenue figures.

Taking responsibility for any personnel or customer issues that arise while on shift, ensuring all relevant information is passed on to the Front of House Manager as required.

When on shift, act as a representative of The Lyceum when working with external companies and internal Producers, ensuring clear communication and professionalism are maintained at all times.
Act as First Aider for audiences and Front of House staff.

To be aware of all licensing requirements as advised by the Front of House Manager and ensure that these are adhered to by the Front of House team and our audiences.

To be fully conversant with the operation of the fire and intruder alarms as advised by the Front of House Manager and the Director of Buildings and Estates

To undertake any other tasks which may be reasonably required by the Front of House Manager or Head of Commercial and Customer Service.

To be fully conversant in all legislation concerning Front of House, for example the Equalities Act 2010, Evacuation procedures, Health and Safety and Licensing as advised by the Front of House Manager, and reporting any issues in a professional and timely manner.

Supervise access to stock for The Lyceum shop and bar during shifts.

Follow general locking up and alarm procedures of theatre and office buildings as required.

Person Specification

Essential:

Supervisor or management role.
Customer service.
Cash handling.
Key holder/ buildings management.

Desirable:

First Aid training.
Personal License holder.
Experience in a similar venue or setting.

Benefits

4% matched pension contributions
Free tickets to press nights plus discounted ticket deals on certain performances

Does this sound like you?

Apply here