Seasonal Customer Service Assistants

About The Lyceum 

The Lyceum is one of Scotland’s leading producing theatres — where artists, audiences, and staff come together to make magic happen. Our Front of House team sits at the heart of that experience, welcoming thousands of people through our doors every season. 

Working here means being part of a fast-paced, fun, and supportive team where no two nights are ever the same. If you share our passion for delivering unforgettable experiences to our audiences – apply now! 

About the Role 

We’re looking for enthusiastic, customer-focused Seasonal Customer Service Assistants to join us for the busy festive season.  

We’re looking for individuals who love working with members of the public, are passionate about delivering outstanding customer service and enjoy working in a lively, fast-paced environment. As part of our Front of House team, you’ll bring energy and initiative — engaging with audiences, maximising sales across all areas of the venue, and creating memorable moments that keep guests coming back. You’ll be confident behind the bar, serving drinks with speed, skill, and a smile, while spotting every opportunity to enhance the customer experience.  

You’ll play a key role in welcoming audiences, assisting with seating and safety, and driving sales across our bars and merchandise points. We’re looking for people who don’t just serve customers — but engage with them, spot opportunities, and take pride in going the extra mile. 

If you’re confident, people-oriented, and enjoy working in a high-energy, performance-led environment, this could be the perfect role for you. 

Key Responsibilities 

• Deliver exceptional, friendly, and efficient customer service to every guest.
• Confidently promote and sell food, drink, and merchandise to maximise revenue opportunities.
• Anticipate audience needs and take initiative to enhance their overall experience.
• Handle cash and card transactions accurately and responsibly.
• Maintain the cleanliness, safety, and presentation of all Front of House and bar areas.
• Support the smooth running of performances — greeting guests, checking tickets, and assisting with audience management.
• Uphold licensing, health & safety, and security procedures.
• Represent The Lyceum’s values and champion our commitment to hospitality, creativity, and inclusion. 

What We’re Looking For 

Essential: 

• A confident communicator who thrives in a fast-paced, customer-facing environment.
• Previous experience in a front of house, hospitality, or bar role.
• A natural salesperson — comfortable engaging customers, recommending products, and upselling in a friendly, authentic way.
• Strong initiative, with the ability to think on your feet and make smart decisions.
• A team player who contributes ideas and energy to a positive, collegiate workplace.
• Flexibility to work evenings, weekends, and must be available throughout the festive season. 

Desirable: 

• An enthusiasm for theatre, live entertainment, and creating great audience experiences.
• Experience in event or venue-based customer service.
• A Personal Licence or similar bar service qualification. 
   

Why You’ll Love Working with Us 

• Join a friendly, motivated team in one of Scotland’s most iconic theatres.
• Be part of the excitement of live performance every day.
• Develop valuable skills in customer service, hospitality, and sales.
• Gain hands-on experience in a creative, collaborative environment.
• Opportunities for ongoing casual work beyond the festive season. 

Benefits 

• 25 days annual leave, plus bank holidays

• 4% matched pension contributions

• Free tickets to press nights plus discounted ticket deals on certain performances.

• Cycle to work & Tech Schemes

• Discounts at various organisations such as Edinburgh Leisure

• Quarterly staff social events
   

How to Apply 

To apply, please submit your CV and a short cover note telling us why you’d be a great fit for The Lyceum team. 

We are an equal opportunities employer and welcome applications from people of all backgrounds and experiences. We are committed to creating a diverse and inclusive workplace, both on stage and behind the scenes. 

If you don’t feel you fit the essential criteria of the role but would still like to apply, we encourage you to do so with further information about why you’re a great fit. If you would like to apply through an alternative means, such as video or audio file, you’re welcome to do so. 

To discuss the roles and interview process further, please contact us at jobs@lyceum.org.uk.